1. Satisfaction guaranteed — 14 days
We want Restorm to win you over. If you're not satisfied with a paid subscription (Pro or Enterprise), you can request a full refund within 14 days of your first purchase of that subscription. We won't ask you to justify your refund request.
2. How to request a refund
Write to us at [email protected] with the email address used for the purchase. We may ask for additional information to identify your purchase (for example, your Paddle order number). Since payment is processed by our reseller Paddle (Merchant of Record), the refund is issued via Paddle, to your original payment method. Credit timing depends on your bank (typically a few business days).
3. Renewals
Subscriptions renew automatically. You can cancel at any time before the renewal date to avoid being charged for the next period. Refunds for renewals already charged are reviewed case by case and do not automatically entitle you to a refund beyond the 14-day window following that renewal.
4. Taxes
The refund covers the amount actually paid at purchase, including any tax. As Merchant of Record, Paddle handles the processing of applicable taxes.
5. Exclusions
- The Community edition is free and involves no payment.
- A refund request may be declined beyond 14 days, or in particular in cases of repeated refund requests, fraud, or use that clearly breaches these Terms.
6. Right of withdrawal (consumers)
Where you act as a consumer under applicable law (notably within the European Union), you benefit from a 14-day right of withdrawal. Where required by law, your express consent will be collected before the service begins immediately. Independently of this legal right, our 14-day "satisfaction guaranteed or your money back" commercial guarantee remains applicable under the terms described in this policy.
7. Effects of a refund
Once a refund is granted, access to the features of the subscription concerned is disabled. Data stored locally in Restorm is not deleted.
8. Contact
For any request: [email protected].